Uncompromising Standards. Seamless Care. Your Elite Clinic Experience.
Welcome to Skin IQ Clinic. Our dedicated clinic policies are designed to ensure an exceptional, smooth, and safe experience for all our valued clients. By adhering to these guidelines, you help us maintain our rigorous standards of care, clinical safety, and absolute operational precision. Please review the following terms carefully before scheduling your appointment:
Booking & Cancellations
- Securing Your Booking (Deposit): A 25% booking fee is required to secure your appointment, which will be fully applied towards your final treatment cost. This deposit is strictly non-refundable for cancellations or rescheduling requests made less than 48 hours before your scheduled arrival time.
- Late Cancellations: Cancellations or changes made within the 48-hour window will incur the full cost of the booked treatment, which will be applied to your account and added to your next appointment.
- Emergency Clause: We understand that true emergencies happen. In these rare cases, please contact our front-of-house team as soon as possible to discuss your rescheduling options.
Your Appointment Day
- Punctuality & Arrival: We value your time and maintain strict scheduling. A £10 late fee will be applied for arrivals more than 10 minutes past the scheduled time. Arrivals over 30 minutes late cannot be accommodated; the appointment will need to be rescheduled, and the full treatment cost will be charged.
- Missed Appointments (No-Shows): Failing to attend an appointment without prior notice will result in a charge for the full treatment cost. Furthermore, a 50% deposit will be mandatory to secure any future bookings.
- Child Safety Regulations: For health, safety, and insurance reasons, unsupervised children are strictly not permitted in the clinic. Please ensure appropriate supervision; if an appointment must be cancelled due to a lack of supervision, the full treatment charge will apply.
- Right to Refuse Service: Our practitioners reserve the right to refuse service to anyone demonstrating improper behavior, signs of intoxication, or presenting medical conditions that could compromise the safety or outcome of the clinical treatment.
Clinical Health & Safety
- Personal Medical Disclosure: It is mandatory to notify our clinical team of any allergies, underlying health conditions, medications, or pregnancy during booking so we can tailor your treatment pathways safely.
- Mandatory Patch Tests: Certain advanced clinical treatments require a patch test 24 to 48 hours in advance. This is non-negotiable for all new clients, or if it has been more than 12 months since your last treatment of that type with us.
- Client Satisfaction: Your satisfaction is our driving force. If you are not completely satisfied with your experience, please let us know during your session or within 24 hours of leaving the clinic so we can immediately make it right.
Personal Property & Environment
- Personal Belongings: Skin IQ Clinic cannot accept responsibility for the loss or damage of personal property. Please utilize the designated storage spaces provided inside the treatment rooms and ensure you collect all your items before departing.
- The Healing Environment (Mobile Phones): To preserve a calm, luxurious, and relaxing atmosphere, please switch your mobile device to silent or off upon entry. Mobile phones should not be used during active treatments to prevent practitioner distraction.
Medical & Treatment Restrictions
Pregnancy Protocols
- First Trimester: Clinical and aesthetic treatments are strictly prohibited.
- Post-First Trimester: Select treatments remain available, with specialized guidelines for hand/feet services and specific treatments. Certain high-performance therapies remain strictly prohibited until post-pregnancy and the completion of breastfeeding.
Post-Surgery Care
- Aesthetic treatments are heavily restricted based on the type of surgical procedure and the specific healing window required. Please consult our team directly for tailored, clinical guidance.
Age Requirements (Minors)
- Age-specific treatments are available for clients under the age of 18 only with explicit parental consent. The physical presence of a parent or legal guardian is mandatory throughout the entire appointment for any client under the age of 16.
Oncology Care (Cancer Patients)
- To guarantee patient safety, we are unable to provide treatments to clients currently undergoing, or within five years post-chemotherapy or radiotherapy, unless accompanied by formal, written medical consent from your consultant. Clients treating skin cancer must be fully healed and provide official medical clearance.
Should you require any further clarification regarding our clinic terms, or wish to discuss your specific medical needs before booking, please reach out directly to our team. We look forward to welcoming you to Skin IQ Clinic.
